2011-01-29 21:22:31 +00:00
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.. _contact:
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Contact Us
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==========
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You can contact us in several different ways:
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2011-01-30 13:59:58 +00:00
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Issue Tracker
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-------------
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If you found an issue with the code or have a feature request, please see our
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2011-12-16 09:54:33 +00:00
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`issue tracker <https://github.com/kivy/kivy/issues>`_. If there is no issue
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2011-01-30 13:59:58 +00:00
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yet that matches your inquiry, feel free to create a new one. Please make sure
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you receive the mails that github sends if we comment on the issue in case we
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need more information.
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For bugs, please provide all the information necessary, like the operating
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system you're using, the **full error message** or any other logs, a description
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what you did to trigger the bug and what the actual bug was, and anything else
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that might be of interest. We can only help if you precisely tell us what the
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actual problem is, obviously.
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Mail
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----
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For users of our framework, there is a mailing list for support inquiries
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2012-01-23 14:39:43 +00:00
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`on kivy-users Google Groups <https://groups.google.com/group/kivy-users>`_. Use this list
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2011-01-30 13:59:58 +00:00
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if you have issues with your Kivy-based app.
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Also, we have a mailing list for matters that deal with development of the actual
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2012-01-23 14:39:43 +00:00
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Kivy framework code `on kivy-dev Google Groups <https://groups.google.com/group/kivy-dev>`_.
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2011-01-30 13:59:58 +00:00
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IRC
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---
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2012-07-08 09:36:49 +00:00
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**#Kivy on irc.freenode.net**
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2011-01-30 13:59:58 +00:00
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IRC is great for real-time communication, but please make sure to **wait** after
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you asked your question. If you just join, ask and quit we have **no way** of
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knowing who you were and where we're supposed to send our answer to. Also, keep
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in mind we're mostly based in Europe, so take into account any timezone issues.
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If you're unlucky more than once, try the mailing list.
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If you don't have an IRC client, you can also use
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`Freenode's web chat <http://webchat.freenode.net/>`_, but please, don't close
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the browser window too soon. Just enter ``#kivy`` in the channels field.
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