2011-01-29 21:22:31 +00:00
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.. _contact:
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Contact Us
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==========
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You can contact us in several different ways:
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Issue Tracker
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If you found an issue with the code or have a feature request,
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please see our `issue tracker <https://github.com/tito/kivy/issues>`_.
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If there is no issue yet that matches your inquiry, feel free to
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create a new one. Please make sure you receive the mails that
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github sends if we comment on the issue in case we need more
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information.
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For bugs, please provide all the information necessary, like the
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operating system you're using, the **full error message** or any
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other logs, a description what you did to trigger the bug and what
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the actual bug was, and anything else that might be of interest.
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We can only help if you precisely tell us what the actual problem
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is.
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Mail
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2011-01-30 12:54:32 +00:00
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For users of our framework, there is a mailing list for support
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inquiries `on Google Groups <https://groups.google.com/group/kivy-users>`_.
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Use this list if you have issues with your Kivy-based app.
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Also, we have a mailing list for matters that deal with development
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of the actual Kivy framework code
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2011-01-29 21:22:31 +00:00
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`on Google Groups <https://groups.google.com/group/kivy-dev>`_.
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IRC
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#kivy on irc.freenode.net
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IRC is great for real-time communication, but please make sure to
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**wait** after you asked your question.
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If you just join, ask and quit we have **no way** of knowing who
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you were and where we're supposed to send our answer to.
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Also, keep in mind we're mostly based in Europe, so take into
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account any timezone issues.
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If you're unlucky more than once, try the mailing list.
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If you don't have an IRC client, you can also use
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`Freenode's web chat <http://webchat.freenode.net/>`_, but please,
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don't close the browser window too soon. Just enter ``#kivy`` in
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the channels field.
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