Rooba
/
tacticalrmm
mirror of https://github.com/amidaware/tacticalrmm.git
1
1
Fork 0
Code Issues Packages Projects Releases Wiki Activity

working on support questions

This commit is contained in:
silversword411 2021-10-01 07:22:08 -04:00
parent ca62b850ce
commit cb2c8d6f3c
2 changed files with 28 additions and 0 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

9
docs/docs/support_templates/Initial questions.txt Normal file
View File

@ -0,0 +1,9 @@
1. Standard/Docker
2. VPS/onprem
3. Are you using a proxy?
4. What version of Ubuntu/Debian, is it a Desktop or Server
5. Specs of machine including hard drive spec is it ssd or mechanical?
6. have you looked at the troubleshooting on github?
7. are you using a real domain
8. did letsencrypt finalise and work
9. are you using the standard ssl certs or something else?

19
docs/docs/support_templates/Initial questionsv2.txt Normal file
View File

@ -0,0 +1,19 @@
Note: If you don't want to share any specific info publicly on discord you can DM me that data
1. Install type? (Standard/Docker)
If standard install did you deviate IN ANY WAY from these instructions? https://wh1te909.github.io/tacticalrmm/install_server/
If docker install did you deviate IN ANY WAY from these instructions? https://wh1te909.github.io/tacticalrmm/install_docker/
2. Where is the server? (VPS/onprem)
3. New install, or established? Rough age of TRMM server (days/weeks/months)?
Server Install Specific questions:
4. What version of Ubuntu/Debian, is it a Desktop or Server
5. Are you using a real domain
6. Did letsencrypt finalise and work
7. Have you looked at the troubleshooting steps on github? https://wh1te909.github.io/tacticalrmm/troubleshooting/
8. What kind of ssl certs? Let's Encrypt, or purchased (you're not trying to make self-signed work right?)
9. Check Expiry date of your certificates in the browser (at https://rmm.example.com )
Network Troubleshooting
10. Are you using a proxy?
11. Are you a wizard? See https://wh1te909.github.io/tacticalrmm/unsupported_guidelines/
If so, what's in the network between agent and server?