From cb2c8d6f3c510a5c824d475489bea8095218b76e Mon Sep 17 00:00:00 2001 From: silversword411 Date: Fri, 1 Oct 2021 07:22:08 -0400 Subject: [PATCH] working on support questions --- .../support_templates/Initial questions.txt | 9 +++++++++ .../support_templates/Initial questionsv2.txt | 19 +++++++++++++++++++ 2 files changed, 28 insertions(+) create mode 100644 docs/docs/support_templates/Initial questions.txt create mode 100644 docs/docs/support_templates/Initial questionsv2.txt diff --git a/docs/docs/support_templates/Initial questions.txt b/docs/docs/support_templates/Initial questions.txt new file mode 100644 index 00000000..4121e8e0 --- /dev/null +++ b/docs/docs/support_templates/Initial questions.txt @@ -0,0 +1,9 @@ +1. Standard/Docker +2. VPS/onprem +3. Are you using a proxy? +4. What version of Ubuntu/Debian, is it a Desktop or Server +5. Specs of machine including hard drive spec is it ssd or mechanical? +6. have you looked at the troubleshooting on github? +7. are you using a real domain +8. did letsencrypt finalise and work +9. are you using the standard ssl certs or something else? \ No newline at end of file diff --git a/docs/docs/support_templates/Initial questionsv2.txt b/docs/docs/support_templates/Initial questionsv2.txt new file mode 100644 index 00000000..4a027056 --- /dev/null +++ b/docs/docs/support_templates/Initial questionsv2.txt @@ -0,0 +1,19 @@ +Note: If you don't want to share any specific info publicly on discord you can DM me that data +1. Install type? (Standard/Docker) + If standard install did you deviate IN ANY WAY from these instructions? https://wh1te909.github.io/tacticalrmm/install_server/ + If docker install did you deviate IN ANY WAY from these instructions? https://wh1te909.github.io/tacticalrmm/install_docker/ +2. Where is the server? (VPS/onprem) +3. New install, or established? Rough age of TRMM server (days/weeks/months)? + +Server Install Specific questions: +4. What version of Ubuntu/Debian, is it a Desktop or Server +5. Are you using a real domain +6. Did letsencrypt finalise and work +7. Have you looked at the troubleshooting steps on github? https://wh1te909.github.io/tacticalrmm/troubleshooting/ +8. What kind of ssl certs? Let's Encrypt, or purchased (you're not trying to make self-signed work right?) +9. Check Expiry date of your certificates in the browser (at https://rmm.example.com ) + +Network Troubleshooting +10. Are you using a proxy? +11. Are you a wizard? See https://wh1te909.github.io/tacticalrmm/unsupported_guidelines/ + If so, what's in the network between agent and server?