mirror of https://github.com/kivy/kivy.git
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54 lines
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.. _contact:
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Contact Us
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==========
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You can contact us in several different ways:
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Issue Tracker
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-------------
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If you have found an issue with the code or have a feature request, please see
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our `issue tracker <https://github.com/kivy/kivy/issues>`_. If there is no issue
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yet that matches your inquiry, feel free to create a new one. Please make sure
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you receive the mails that github sends if we comment on the issue in case we
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need more information.
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For bugs, please provide all the information necessary, like the operating
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system you're using, the **full error message** or any other logs, a description
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of what you did to trigger the bug and what the actual bug was,
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as well as anything else that might be of interest. Obviously, we can only help
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if you tell us precisely what the actual problem is.
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Mail
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----
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For users of our framework, there is a mailing list for support inquiries on the
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`kivy-users Google Group <https://groups.google.com/group/kivy-users>`_. Use
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this list if you have issues with your Kivy-based app.
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We also have a mailing list for matters that deal with development of the actual
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Kivy framework code on the
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`kivy-dev Google Group <https://groups.google.com/group/kivy-dev>`_.
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Discord
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---------
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**Kivy on Discord at https://chat.kivy.org**
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Discord is great for real-time communication, but please make sure to **wait** after
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you asked your question. If you just join, ask and quit we have **no way** of
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knowing who you were and where we're supposed to send our answer. Also, keep
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in mind we're mostly based in Europe, so take into account any timezone issues.
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If you're unlucky more than once, try the mailing list.
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If you don't have the Discord app, you can also use
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`Discord's web client <https://chat.kivy.org>`_, but please, don't leave
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too soon. Just make sure to ask on the ``#support`` channel.
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Please read our
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`Community Guidelines <https://github.com/kivy/kivy/wiki/Community-Guidelines/>`_
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before asking for help on the mailing list or Discord channel.
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