.. _contact: Contact Us ========== You can contact us in several different ways: Issue Tracker ------------- If you have found an issue with the code or have a feature request, please see our `issue tracker `_. If there is no issue yet that matches your inquiry, feel free to create a new one. Please make sure you receive the mails that github sends if we comment on the issue in case we need more information. For bugs, please provide all the information necessary, like the operating system you're using, the **full error message** or any other logs, a description of what you did to trigger the bug and what the actual bug was, as well as anything else that might be of interest. Obviously, we can only help if you tell us precisely what the actual problem is. Mail ---- For users of our framework, there is a mailing list for support inquiries `on kivy-users Google Groups `_. Use this list if you have issues with your Kivy-based app. We also have a mailing list for matters that deal with development of the actual Kivy framework code `on kivy-dev Google Groups `_. IRC --- **#Kivy on irc.freenode.net** IRC is great for real-time communication, but please make sure to **wait** after you asked your question. If you just join, ask and quit we have **no way** of knowing who you were and where we're supposed to send our answer to. Also, keep in mind we're mostly based in Europe, so take into account any timezone issues. If you're unlucky more than once, try the mailing list. If you don't have an IRC client, you can also use `Freenode's web chat `_, but please, don't close the browser window too soon. Just enter ``#kivy`` in the channels field.