From 5e9ca631002c57dc40b049f4077f01f9da28e24c Mon Sep 17 00:00:00 2001 From: Justin Woo Date: Mon, 11 Jan 2021 12:29:51 -0800 Subject: [PATCH] Updated Community Triage Process (markdown) --- Community-Triage-Process.md | 9 ++++----- 1 file changed, 4 insertions(+), 5 deletions(-) diff --git a/Community-Triage-Process.md b/Community-Triage-Process.md index 8403cfc..0620e3a 100644 --- a/Community-Triage-Process.md +++ b/Community-Triage-Process.md @@ -12,11 +12,10 @@ Triage members: Process: =============== 1. If the problem has not already been resolved by someone outside the triage team. - a) Acknowledge within 24 hours that we have seen the issue (excluding weekends) - b) Reproduce the issue and acknowledge whether we can/cannot reproduce the issue. - c) Stay on the issue until it’s closed or hand off to the next person - d) If it requires more than 4 hours of support then make sure issue is in github project-board and properly assigned and updated. - + 1. Acknowledge within 24 hours that we have seen the issue (excluding weekends) + 2. Reproduce the issue and acknowledge whether we can/cannot reproduce the issue. + 3. Stay on the issue until it’s closed or hand off to the next person + 4. If it requires more than 4 hours of support then make sure issue is in github project-board and properly assigned and updated. 2. Report summary in #cortx-community-triage 3. Document it (if needed) to help the community not run into the same issue