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Updated Community Triage Process (markdown)

Justin Woo 2021-01-11 12:29:51 -08:00
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Community-Triage-Process.md

@ -12,11 +12,10 @@ Triage members:
Process:
===============
1. If the problem has not already been resolved by someone outside the triage team.
a) Acknowledge within 24 hours that we have seen the issue (excluding weekends)
b) Reproduce the issue and acknowledge whether we can/cannot reproduce the issue.
c) Stay on the issue until it’s closed or hand off to the next person
d) If it requires more than 4 hours of support then make sure issue is in github project-board and properly assigned and updated.
1. Acknowledge within 24 hours that we have seen the issue (excluding weekends)
2. Reproduce the issue and acknowledge whether we can/cannot reproduce the issue.
3. Stay on the issue until it’s closed or hand off to the next person
4. If it requires more than 4 hours of support then make sure issue is in github project-board and properly assigned and updated.
2. Report summary in #cortx-community-triage
3. Document it (if needed) to help the community not run into the same issue